- Director, CEO, BizEducation Pty Ltd
- Tax Practitioner: Registered BAS Agent (since 2010)
- MYOB Certified Consultant (since 1993)
- Institute of Certified Bookkeepers - Foundation Member, Awarded Fellow , Awarded Life Member 
- Current Working Groups - ATO Consultation Activities, Inspector-General of Taxation Reviews
- Past Member, ATO BAS Agent Advisory Group 2010-2011
- Past Member, ATO Bookkeeper Advisory Group 2004-2010
- Office of Fair Trading [Department of Justice] - Winner 1997 'Excellence in Customer Service' Award
Since 1966 Rick has been providing hands-on customer service and support for accounting systems. For the first ten years with Burroughs (USA) as a Senior Field Engineer in Australia, maintaining mechanical adding machines, cash registers and ledger machines typically used by the all the banks. By the age of 21 he was trained to service their mini main frame computers. For some 30+ years since the advent for off-the-shelf accounting software, Rick has been in the specialized area of providing support to small business, including bookkeeping, installing, and maintaining IBM compatible hardware, networks, and Windows software. In 1992 Rick became an MYOB Reseller Partner and in 1993 became one of the first MYOB Certified Consultants in Australia.
Rick has always focused on the importance of exceeding customer expectations by developing simplified documented step-by-step instructions, thereby ensuring a more enjoyable end-user experience. To this end, in 1997 unbeknown to Rick several of his clients nominated him for an award, which he was fortunate to win, in the category of ‘Excellence in Customer Service’ – from the Office of Fair Trading (Department of Justice).
Very much reflective of his dedication, passion, and commitment to the whole of the bookkeeper industry and especially since the implementation of the GST, Rick was sponsored by the Australian Taxation Office to attend their first Bookkeepers’ Symposium in 2003. From the inaugural meeting in May 2004, Rick was appointed to the ATO Bookkeeper Industry Advisory Group, and in 2010 to the BAS Agent Advisory Group. He is one of the founding members of the Institute of Certified Bookkeepers and was awarded Fellow status in 2012 and awarded in 2016 the first Australian Life Membership for his substantial and on-going contribution to the Bookkeeper and BAS Agent industry. In the past Rick has also provided input to the Microsoft Small Business Marketing Committee and with The Treasury 'Standard Business Reporting' working group and is involved in the Current Working Groups for the ATO Consultation Activities and the Inspector General of Taxation Reviews.
Commencing June 2000, Rick has organized hundreds of free small workshops and seminars that have attracted well over 6,000 attendees. His monthly hands-on workshops held at the MYOB head-office in Melbourne focused on sharing of resources with his fellow MYOB Certified Consultants which later also embraced Bookkeepers and since 2010 included fellow BAS Agents. These popular workshops extended to his home ground on the Mornington Peninsula and included free end-of-financial-year Bookkeeper seminars. Over the last eleven years, content, and resources he developed from these workshops have primarily focused on the existing BAS Service Provider legislation. Rick clearly identified and developed many practical tools and demonstrated procedures for ensuring a higher level of data integrity when using accounting software, including developing BAS Review checklists for end-users, plus other relevant Continuing Professional Education material. During this time, Rick has provided these free on-line resources via his original usergroup.com.au website for his clients and the bookkeeper industry, the contents of which have now been transferred across to the Toolkit section of this self-sponsored bizresource.org website.
In September 2018, at the MYOB Partner Conference held in Melbourne Australia Rick received his 25 Year Service Award.
Rick personally believes 'Bookkeeping Can Be Fun' and that practical on-going education is the key in working towards learning responsible financial and compliance management for operating a profitable micro, small and medium sized business. On the 12 October 2005 during one of Rick’s usergroup workshops held at MYOB, Mark Brennan the Victorian Small Business Commissioner was aptly quoted as saying: “No small business should fail through want of access to information.”