3722 - ICB Network Meeting - May 2022

ICB is now holding free monthly workshops and meetings in your Mansfield District. This is a really great local business networking opportunity.
Note that during the REGISTRATION process if you are unable to attend, you can also send an APOLOGY - EXPRESSION of INTEREST for access to the relevant topics hand-out material and online resources

MONTHLY TOPIC - All things CUSTOMERS

Join the ICB network meeting facilitator, Rick Freitag and other locals for a Face-to-Face meeting at The Delatite Hotel. We discuss some of the topical issues in operating a business and the need for 24/7 access to trustworthy online resources. Running for two hours, this is a fantastic way to meet other local business operators and bookkeepers from your Mansfield district. In a relaxed atmosphere, Rick can focus on key monthly topics and you can freely discuss related issues or questions raised.  You can be confident that you will leave these meetings with some practical business resources that you will be able to use immediately.

Remember to frequently visit rick.com.au for Rick's latest 24/7 online resources and select the folder description My Business - Resources to expand relevant sub-folders.

For this month All things CUSTOMERS workshop, Rick’s list of topics below is by no means comprehensive and some of these could really benefit every business – simply identify the ones important to you.  We can then discuss your pain points, share experiences, and help answer your questions on any of the following. For example: 

  • If it's not written down, it didn’t happen
    • Mission Statement, Vision Statement
    • CUSTOMERS - Business Policies
    • CUSTOMERS - Procedures Manual
  • Australian Competition and Consumer Commission
    • Business Rights and Protection
    • Treating Customers Fairly
    • Advertising and Promoting Your Business
  • Marketing and Advertising
    • Consistent Image
    • Printed Material, Signwriting
    • Website
    • Social Media
    • Electronic Messages [Spam Act]
    • Customer Life-cycle
    • Customer Relationship Management
  • Record Keeping
    • Manual System
    • Accounting Software
    • Point of Sale/ EFTPOS [Integrated or Stand-alone]
    • Cash Register
    • Cash Not Banked
  • Compliance Reporting and Reconciling
    • Daily, Weekly, Monthly, Quarterly, Yearly
    • GST Collected
    • BAS Reporting
      • Cash or Accrual
      • GST Collected (G1-G9)
      • T1 PAYG Instalments (Income Tax)
    • Be Ready for a GST AUDIT (anytime)
  • Goods & Services - Product Sales and Services Income
    • Including GST
    • GST Free
    • Tax Exempt
    • Export
    • Contracts, Projects
    • Sales to Employee
    • Sale of Assets
    • For Own Use
  • Quotes, Invoices and Statements
    • Quotes
    • Tax Invoice
    • Adjustment (Credit) Note
    • GST Not Registered Invoice
    • Statements - Activity, Unpaid Invoices
  • Customer Payments
    • Account
      • Credit Application
      • Trading Terms
    • Deposits Paid
      • Order
      • Contract
      • Security
    • Lay-By
    • Gift Vouchers
    • Cash
    • EFTPOS, Credit Cards, EFT, PayPal, Other
    • Online Merchant
    • Admin Fees & Charges
    • Part Payments, Progressive Payments
    • Contra
  • Margins - Mark-up, Discount
  • Bad Debts
    • Prevention
    • Write Off
    • Debt Collection
    • Legal Recourse
  • Insurance
    • Public Liability
    • Product Liability
    • Professional Indemnity
  • Latest ICB Newsletter Items (time permitting)

Immediately after this workshop, you will have access to lots of relevant and practical 24/7 online resources.

REGISTRATION IS REQUIRED to help with venue seating, catering and hand-out material

To RESERVE your Seat, please REGISTER NOW
NOTE: By Registering, you will receive a full sample of the latest ICB Newsletter

Event Information

Event Date Sat 21 May 2022 1:30 pm
Event End Date Sat 21 May 2022 3:30 pm
Individual Price FREE Event
Number Hours 2
Location 3722 MANSFIELD - The Delatite Hotel
Attachment ICB 2022-04 Members Newsletter Sample.pdf